Support
Contact CardRevive Grading Support
Choose the right subject
Grading or technical support
Include the account email, report or card ID if available, what you expected, what happened, and the browser/device used.
Billing or credits
Include the account email, purchase date, Stripe receipt or invoice identifier, and the missing or disputed credit amount.
Privacy or account deletion
Send deletion requests from the account email where possible. CardRevive may verify identity before acting.
Restoration services
Physical restoration, card intake, and grading-middleman services are handled through CardRevive's main restoration site.
Response expectations
CardRevive does not publish a guaranteed response time for general grading support. Send one complete email and keep the original thread when following up. The Refund Policy separately states an aim to process eligible refund requests within five business days.
The Privacy Policy states that verified account-deletion requests are completed within 30 days, subject to records that must be retained by law. A deletion request is not complete merely because an email client opens; keep CardRevive's reply as confirmation.
Share support information safely
- Never send your password, authentication cookie, full payment-card number, or CVV.
- Use a report/card ID instead of attaching the original card image unless the image is needed to diagnose the problem.
- For privacy requests, write from the account email where possible; additional verification may be required.
- CardRevive support cannot issue an official grade or authenticate a card by email.